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If you are enduring hardship and are not able to pay your bill on time, in certain circumstances you may apply for a utility bill extension from the Finance Department’s Central Collections Division. If you need financial assistance in order to avoid disconnection of utility services, find out about resources that may be available to you from the Virginia Department of Social Services on our Virginia Energy Assistance page. For local resources, the following programs in our area may be able to help:
Dial 2-1-1 for information on Energy Assistance Programs available in Virginia. 2-1-1 is an easy to remember phone number connecting people with free information on available community services. When you dial 2-1-1, a trained professional listens to your situation and suggests sources of help using one of the largest databases of community services in Virginia.
Virginia Department of Social Services
You can also see details on available energy assistance programs on the Virginia Department of Social Services Website. There are four parts to Virginia Energy Assistance:
1. Fuel Assistance - helps eligible households with the costs of heating their homes.
2. Crisis Assistance - helps households in heating emergency situations with primary heat security deposits, utility heating bills, repair/replacement of heating equipment, primary heating fuel or emergency shelter.
3. Cooling Assistance - helps with cooling equipment purchases or repairs and also with the electric bill.
4. Weatherization Assistance - helps with energy efficiency and air infiltration.