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Utilities

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1. What number should I call if my power goes out?

(434) 773-8300 is the number to call if your power goes out and you are a customer of Danville Utilities. This number is staffed 24 hours a day, 7 days a week, 365 days a year. However, during large outages, such as those caused by severe weather, call volume is too heavy and the automated answering system is activated along with additional staff. When calling, please verify your telephone number and account address either with the staff member or through the automated system.

2. If I smell natural gas, what number should I call?

(434) 799-5284 is the number to call if you have a problem with your natural gas and you are a customer of Danville Utilities. This is our 24 Hour Emergency Natural Gas number. If you smell gas, get everyone out of your house and call(434) 799-5284 or 9-1-1 from a safe place where you do not smell natural gas.

3. If I have a water main leak or water emergency, what number should I call?

(434) 799-5284 is the number to call if you have a water service emergency such as a water main break or major leak. (434) 799-5284 is our 24 Hour Emergency number for both water and natural gas emergencies.

4. I have a question about a charge on my bill, what number should I call?

If you have a question about a charge on your bill or if you think you have been overcharged by mistake, call our Customer Service - Billing Office at (434) 799-5159