Numerous voices of concern in the community have weighed in recently on the need to provide an expanded timeframe for utility bill payments. Danville Utilities has listened to these concerns and has adopted a new policy starting December 1, 2010, that has been designed to benefit all utilities customers.

This new policy provides all Danville Utilities customers with more time to pay the utility bill on every billing cycle! This is being accomplished by replacing the previous options of payment agreements and deferments with an expanded length of time from the bill render date to the bill disconnect date by an additional 10 days.

New Billing Policy Features and Benefits

• Customers will now have 50 days from the Bill Render Date to make the required utility bill payment before being faced with utility disconnection. This 50-day window provides ample flexibility to accommodate various paycheck schedules: weekly, bi-weekly, or monthly.
• The time from Bill Render Date to bill due date has been increased from 10 days to fifteen (15) days, allowing customers additional time to pay before incurring the 1.5% penalty.
• Customers will not incur additional fees for the use of the grace period. A delinquent fee will be charged only when a customer exceeds the 50-day period and becomes subject to the disconnection process.
• Customers will now receive two past-due reminders to advise them of the outstanding balance. Customers may choose to use these notices as documentation to present if applying to local agencies for payment assistance.
• Customers will be spared the inconvenience of the previous time-consuming payment extension process, in which customers were required to visit the Central Collections Office in person and apply for a payment agreement (only 2 payment agreements were allowed per year).
• The new policy allows customers ten (10) extra days to pay each billing cycle; therefore, the previous payment deferment process will no longer be offered.