Why is there a convenience fee?

Paymentus Corporation charges a convenience fee to use their service. This fee covers payment handling and processing charges. The fee is charged to commercial customers only (residential customers are exempt). 

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1. Why is there a convenience fee?
2. How much is the convenience fee?
3. Does the City receive the money from the convenience fee?
4. How long will it take for my payment to post?
5. I received a utility disconnection notice, am I able to pay online?