FAQs • City of Danville • CivicEngage

How do I know if I am eligible to receive benefits?: In order for eligibility to be determined an application for benefits must be completed. Applications are available at the local DSS office or the application can be mailed to you. View the VA DSS Application.

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Social Services

1. How do I know if I am eligible to receive benefits?: In order for eligibility to be determined an application for benefits must be completed. Applications are available at the local DSS office or the application can be mailed to you. View the VA DSS Application.

2. What do I do if I suspect child abuse?: If you suspect a child under the age of 18 is being harmed physically, mentally, sexually or neglected please contact your local social services and report it. Monday through Friday (434) 799-6548 at other times the Police non-emergency number (434) 799-5111. See Child/Adult Protective Services.

To determine if you are eligible for Medicaid, a formal application must be completed. A request may be made for an application to be forwarded to you to complete and return. A face-to-face interview is not required and should additional information be needed, you will be contacted by mail or phone.

Applications for pregnant women have to be processed within 10 days after receipt of application (if all verifications are provided). There is a 45-day processing time frame on all other Medicaid applications. See Health/Medical Services.

4. How do I find out information on adoption or foster care?

If you are interested in becoming a foster care family or an adoptive family, please contact the Child Welfare Unit at (434)799-6540. They will be happy to discuss your interest and provide answers to your questions.

Also, Social Services has information sessions for those interested. Please check the calendar for dates and times.

5. How do I receive help with my heating/cooling costs?: In order for eligibility to be determined an application for benefits must be completed. Applications are available at the local DSS office or the application can be mailed to you. Visit the Virginia Department of Social Services for more information.

6. Can Social Services help me find a job?: The Employment Services Unit works with referred individuals receiving TANF to provide assistance in assisting these individuals in becoming sufficient by becoming employed.

7. What do I do if I suspect adult abuse?: If you suspect that an adult over 60 years of age, or any disabled adult is being mistreated physically, sexually, neglected or financially exploited please contact your local social services and report it. Monday through Friday (434) 799-6540 at other times the Police non-emergency number (434) 799-5111. View Child/Adult Protective Services.

8. How do I apply for Neighbors Helping Neighbors assistance?: You may request an application in person or by telephone at (434) 799-6543.

9. What do I do if I suspect someone is receiving benefits they shouldn't be?: To report suspected fraud you may call the Danville Division of Social Services at (434) 799-6462, between the hours of 8:00 am and 5:00 pm weekdays and ask for the Fraud Unit.

10. I'm pregnant - what services are available to me?

Social Services can provide services to expectant parents who are considering placing their child for adoption. Benefits eligibility may exist for pregnant women in the programs of SNAP (Supplemental Nutrition Assistance Program), Medicaid, and TANF (Temporary Assistance to Needy Families) if there are other minor children.

In order for program eligibility to be determined an application for benefits must be completed. Applications are available at the local DSS office or the application can be mailed to you. A face-to-face interview is required for SNAP (Supplemental Nutrition Assistance Program) and TANF (Temporary Assistance to Needy Families).

View the VA DSS Application.