What if I have medical equipment?

It is not always possible to determine how long a power outage will occur because of extent of damage; therefore, a customer using medical devices must make other arrangements in the event of a power outage and temporarily go to a location or medical facility that does have power.

Customers should listen for locations of shelters that may be open or find other arrangements until service can be restored to their residence.

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1. What should I do if I lose power?
2. Once I have reported an outage, what steps do you take?
3. Why can't Danville Utilities tell me when my power will be restored?
4. What if a power line falls into my yard?
5. Why did a service truck go through my neighborhood without stopping to restore my power?
6. Why did my power come back on, then go off again a few minutes later?
7. What if I have medical equipment?
8. Can I use a portable generator to produce electricity for my home during an outage?